1. How to Quote Your Enquiry/Order Online at Unbeatable Prices.
Add the products of interest to the shopping cart,the prices including your discounts and engraving will be automatically calculated
2. Submit Your Order/Enquiry Pay Later.
After finalising your Order/Confirmation click submit to forward our sales office the details of the products and engraving details your are also able to attach any club badge or logos at this stage.
We Will NOT Take Payment At This Stage!
3. Our Sales Office will Review and Check Your Order Details Online
Due to the nature of our products including personalisation/customisation our customer services staff will check all details of your order and send an order confirmation within 3-4 working hours (weekdays only).
You will be forwarded an email confirmation from our customer service dept inviting you to complete the order process by confirming by email to firstname.lastname@example.org that you wish to proceed with your order.
4. Payment Options.
Will be able to pay by using our online payment within our order confirmation.
Pay by card by calling our online payment dept.
Schools can pay by sending a purchase order document by fax on 02920 811789 or email to email@example.com
For large club and association orders you can pay by BACS.
Please allow enough time for us to process your order and deliver to you in time for your presentation especially U.K Offshore, Scottish Highlands, Northern & Southern Ireland etc. allow 2-3 days transit time and for Non U.K. countries allow 3-10 days transit time days depending on the country you are located.
6. Delivery and Production Times
Our Standard delivery times are within 5 working days however due the nature of large orders etc. we will laise with you to deliver in time for your presentation or event.
All personalised awards such as glass, medals with logos, logo engraving and non stock items delivery times willl be arranged with our customer services department.
7. Urgent Deliveries
Although we endevour to help on urgent shipments we cannot be held responsible for urgent shipment inside our standard delivery times as they are outside our normal order procedues and systems. Also we cannot be held responsible for late deliveries by our carriers or third party delivery agents.
8. Please Check Your Order Confirmation
Please check your order confirmation for all details including engraving and customisation we cannot be held resposible for any discrepancies after your order is confirmed.
Please also check your order on delivery for any breakages etc.